We are currently experiencing an issue with our NewSIP platform, which handles call forwarding and our new VoIP platform.  Our engineers are working on this issue to resolve the problem as quickly as possible.  We apologise for any inconvenience.

Update: Our engineers have worked quickly to resolve this issue and the service has now been restored.  The service would not have been available for no more than a few minutes.  If customers are having issues with phones or equipment, we would recommend restarting them, however, most customer phones should re-register automatically.

We are experiencing an issue with one of our inbound number providers on what appears to be mainly London numbers.  Our suppliers are working with BT to resolve the issue as soon as possible.

16:18 We have received an update from BT that they are investigating one of their exchanges.  They have not as yet confirmed which exchange is affected.  We apologise for the ongoing inconvenience.  Our inbound number provider is pressing BT for updates.

17:17 Our inbound carrier has informed us that BT have now resolved an issue with their exchange and that all affected numbers should be working correctly.  We have tested some of the numbers reports and they are correctly calling into our system from BT.  If you are still experiencing an issue, please let us know by sumitting an incident through the customer portal.

09:00 We have been receiving some reports of connectivity issues on some Gradwell DSL circuits.  We are investigating with our supplier and will provide an update as soon as possible.

Update 11:25, we have identified a core networking issue between ourselves and our Tiscali peering and are working with Tiscali to resolve the problem as quickly as possible.  We apologise for any ongoing inconvenience.  Due to the nature of the problem, VoIP will not be affected.

Update 13:00, Our engineers are now reporting that this issue is now resolved and the cause is under investigation.  We apologise to all DSL customers for the extended length of this problem.

We are currently experiencing an issue with one our file storage servers, our server team are investigating this problem and are working to restore the service as soon as possible.

This is likely to cause an interruption to customers trying to access their POP3/IMAP mail accounts if the mailbox is held on v-mail-file-5 and also to customers trying to access their mail account via our webmail service.

Customers can find out what server holds their mailbox via the POP3/IMAP Mailbox page of the Control Panel.

We apologise for any inconvenience.

UPDATE 22:11 : The affected file server is currently performing a check of its discs , we hope for service to be restored once this is completed.

We are presently experiencing a problem with our control panels which will prevent customer logins.  This is due to a problem with our CRM provider’s back-end which we are currently investigating.  All other services should not be affected by this issue and we are hoping to restore the control panels to normal operation as quickly as possible.  We apologise for any inconvenience.

Update - This issue has now been resolved.

We have been informed that users connected to the WINSFORD exchange will be experiencing issues with their DSL service.

We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem.

Further updates will be posted once information has been received.

21:32 - BT Engineers have restored connectivity to this exchange.

We are currently experiencing a problem with customer SIP registrations on the NewSIP platform.

This may prevent calls in and out of the platform.

Our server team are aware of the problem and are working to restore service as quickly as possible.
We apologise for any inconvenience caused.

13:15: This issue has been resolved and was caused by a database error in our registration and user back-end.  Our server team are continuing to look into this issue to add more redundancy into the system, however, the immediate issue is now resolved.

Starts: 2008/11/16 10:00 Ends 2008/11/17 06:00

After reliability problems with one of our storage SANs on Thursday, we need to migrate our email storage onto a new storage device.  This work will start at 10am on Sunday, and during this period customers may be unable to access their email using POP3 or IMAP.  No incoming email will be lost, but delivery to your inbox may be delayed by several hours.

We apologise for the short notification for this change, and for any inconvenience this emergency maintenance may cause.

Thanks to the customers who pointed out that the initial date on this update was October.  It has now been modified to November.

We have been informed that users connected to the STHELENS exchange will be experiencing issues with their DSL service.

We are awaiting for confirmation that BT Engineers have been dispatched to site to investigate the problem.

Further updates will be posted once information has been received.