We are currently experiencing a performance issue on our PHP 5.2 web cluster.  Our engineers have narrowed this issue down to a specific customer site and are working with the owner of this site to work around the problem as soon as possible.  We apologise for any inconvenience.

Update: 18:30 This issue has been resolved and was related to a customer site which is now being looked at on an individual basis so that we can work with the customer concerned to prevent any future issues.

We are currently aware of an issue affecting customers using BT provided connectivity to our network 79.135.96/19.  This will prevent customers using BT’s broadband product from reaching some VoIP services on our network.  We are investigating this issue with our transit providers.  We would encourage customers to contact BT directly to report the problem from their end in order that this can be resolved as soon as possible.  Further updates will be provided as soon as they are available.

Update: One of our transit providers have resolved this issue by working with BTNet to reset their network link and connectivity as been resolved, we would ask customers to try to reboot their phones and VoIP equipment if the problem persists.

We have become aware of an issue with customers attempting to connect to any of our services which use our 79.135.96/19 IP address range. This effects email and voip and will cause connections to fail.
We are currently investigating this with our network admins and ask that any customer having the problem to please send an email to support@gradwell.net with the following information.

1) Your ip address. This can be found by going to www.whatismyip.org

2) A traceroute to the server you are connecting to ie relay.gradwell.net or nat.gradwell.net.

We apologise for any inconvieneince caused.

Due to three major submarine cables between Europe and the Middle East,
North Africa and Asia being damaged earlier today there is possible
disruption to both voice and internet traffic to these destinations.

For further information, see general news sites, for example:

http://news.bbc.co.uk/1/hi/technology/7792688.stm
http://www.google.com/hostednews/afp/article/ALeqM5jIa2H6c--RriciRQtLaMeCGvHcHA

Our server team is currently investigating an issue which is affecting the reporting of unbilled calls in the partner admin area. We are working to resolve the issue, and will keep you updated with further progress. Please accept our apologies for any inconvenience caused.

We have become aware of various issues affecting customers on our pbx server lon-pbx-12.gradwell.net. Our server admins are currently looking into this and once we have further updates we will post here.

If you are experiencing these problems please send an email through to support@gradwell.net detailing the issues you have, as our call queueing time is very high due to the demand on the phone.

We apologise for any inconvenience caused.

We are currently experiencing a problem with our *1 voicemail pickup service. This has been raised with our server team and we will provide further updates as soon as possible. Please note that voicemail remains available via our VoIP control panel interface.

Update: This problem was resolved within a few minutes by our server team.

Our shell server ’shell.gradwell.net’ is shortly being migrated
to our virtual server platform. Please ensure all work is saved and log out
as soon as possible.

The server will return shortly and will still be accessible via the
hostname ’shell.gradwell.net’ however the server’s real name and IP
may change. In the mean time, our 2 FreeBSD servers newred and ochre
will remain available throughout this migration.

If you have any questions, please contact support@gradwell.net or call
01225 800 888

Thank you for your patience.

v-mail-file-9

16:28

We are currently experiencing a problem with our mail file server v-mail-file-9.  This will prevent access to mail stored on this mail server temporarily.  Our server team are investigating this problem and we will provide an update as soon as possible.

17:47

13:00

v-mail-file-9 is now available for customer use after some essential maintenance.  We apologise for any inconvenience caused.

Due to previous issues and system upgrades will need to perform some emergency maintenance on the 18/12/2008 at 12:30 pm.

This will involve switching from our previous nat proxies (nat.gradwell.net - lon-ppc-3, nat2.gradwell.net- lon-ppc-2) to our new nat proxy system (natproxy.gradwell.net). We do not anticipate any down time to customers for the migration to this, and customers will not need to make change configuration changes to their phones. If customers do see any registration problems we ask that they reboot the phone in question and if they do continue to have problems to contact the support team.

We apologise for any inconvinience caused.