Support Portal

The restoration of the /mail37 disk partition completed this morning at approximately 3.30am and the system appears to be functioning normally since then.

Please accept our apologies for any inconvenience caused during this outage.

The copy of data to a new disk for the customer email partition "mail37" is working well and individual mailboxes are automatically re-enabled as their copy finishes.

We anticipate that the whole copy process will a few hours to complete.

Unfortunately, the disk partition, /mail37, is not performing well and further errors keep occuring which keep forcing it into read-only mode.

We are therefore copying the contents of the partition to a new partition on a different array with a few to returning the affected mailboxes to service late this evening.

The maintenance on our mail file server v-mail-file-7 is now completed. We apologise for the short notice given for this necessary and urgent maintenance.

This evening from 17:00 BST we will be conducting essential maintenance on one of our customer email servers - v-mail-file-7. This will result in a brief outage with IMAP and POP3 connectivity for the customers who use this server only.

The previously announced issue with lon-pbx-1 is now resolved. This was caused by unforeseen circumstances due to emergency maintenance last night and we will be investigating how best to prevent this from reoccurring during future maintenance. If you are still experiencing issues with extensions on this server, please contact our support team.

We are currently experiencing an issue with our VoIP Centrex Server - lon-pbx-1 which is not accepting new inbound calls. Our engineers are investigating in order to resolve this issue as quickly as possible. We apologise for any inconvenience caused and will update you as soon as we can.

The Horde webmail system has been unavailable since last night, and is now back in service. We apologise for any inconvenience caused.

The previously announce file server maintenance was completed successfully at approximately 20:45. Please accept our apologies for the downtime and for the delayed status update.

After the earlier power issue, one of the machines returned with its disks read-only. At 17:30, we will take this machine off-line to run a disk and file system integritiy check, and due to the importance of this machine we will perform a low level check which will take several hours. During this time, websites hosted on this machine will be served from our overnight backups.

Regrettably we have just experienced two server resets due to power issues, which would have briefly (5min) interupted customer website access and outbound phone calling for some customers.

Please accept our apologies for the inconvience this may have caused you.

The issue with incoming numbers failing has now been resolved. If you are still having any issues please contact support@gradwell.net.

We apologise for any inconvenience caused.

We are currently aware of an issue with incoming numbers failing to connect. Our system admins are working to resolve this.

If your number is affected please email support@gradwell.net with the number which is failing.

We apologise for any inconvenience caused.

We have had an issue with one of our master DNS servers this morning between 06:00 and 06:30, which has caused a number of intermittent time outs on various services including email and database logins.

This problem is now resolved.

Over the past 40 minutes customers may have experienced intermittent problems with some Gradwell sites including webmail and the main Gradwell website. This was due to emergency maintenance being carried out on the servers which host these services. Please accept our apologies for any inconvenience caused.

We have been made aware of an issue with Outbound Sip Trunks not being able to make calls. We have identified the issue and calls should now be going through correctly.

Our Server admins will investigate the cause and apply fixes where applicable.